ISO 22483:2020 - Tourism and related services
ISO 22483:2020 Tourism and related services is internationally recognized as the world’s leading quality management standard and has been implemented by over one million organizations in over 170 countries globally.
The purpose of the standard is to assist companies in meeting statutory and regulatory requirements relating to their product while achieving excellence in their customer service and delivery. The standard can be used throughout an organization to improve the performance or within a particular site, plant or department
Benefits of ISO 22483:2020
- Measuring service quality is also one of the hotel marketing methods
- For hotel businesses, benchmarking is one of the main strategies used to increase customer satisfaction.
- The measurements will allow the accommodation facilities to compare the previous and next status, set service delivery standards and identify problems with service quality.
- For these reasons, it is necessary to understand and apply ISO 22483: 2020 standard requirements.